Frequently Asked Questions for FAMILIES!

NY Nanny understands the many questions families may have and we are happy to provide you with the answers you need. Please take a look at our most frequently asked questions below. If you still have a question, please contact us

How do I apply?

All families and nannies are required to apply with Bell Family Company.

FOR FAMILIES Simply click JOIN TODAY  on our website, fill in your basic info & submit. You’ll receive an email immediately after asking how you heard about us. We’ll then send you instruction to fill in your entire application.

FOR NANNIES Simply click here to apply!

 

Do I have to have a referral code to apply?

Ask any member family of Bell Family to refer you. They simply need to log onto their profile & click on ‘refer a friend’ to submit your name and email. You will get an email shortly after with a referral code to enter under Join TODAY!

If you do not yet know a member of Bell Family, click JOIN TODAY & submit how you heard about us. A member of our team will review and be in contact with you.

Do you have an application fee?

Yes, we charge a $200 non refundable application to begin your nanny placement process. This amount is credited to your total amount due once successfully placed.

When do I begin reviewing nanny profiles?

Once you’ve completed your family application, the nanny placement agreement and the phone consultation your nanny coordinator will begin sending you recommended nanny profiles to review. The nanny coordinator will provide the family with the nanny’s bio, resume, references, photo, video, copy of her clear background check and any credentials to review.

 

Can I interview the nanny candidates?

Absolutely!

After you review the nanny profiles and select who you would like to proceed with we offer a number of ways to get to know him/her even better!  We are happy to arrange the following:

1. Phone or Skype/Facetime interview

2. In-person interview

3. Meet & greet between the sitter and the family (note meet & greets are paid hourly)

Your nanny coordinator will handle all logistics with the interview and send a confirmation email so everything is clear. If you need to modify the any aspect of the interview, contact the nanny coordinator and the nanny candidate directly with an update.

Do you offer nanny trials?

Yes, we are happy to offer paid trials with your nanny candidates. The family shall pay the nanny directly for these trial engagements at no less than the following market hourly rates: $15 per hour for 1 child, $17 per hour for 2 children, $20 per hour for 3-4 children, and $22 per hour for 5 children. For trial engagements that extend in excess of 10 days/engagement, the family will be charged the aforementioned hourly rates plus a $7 per hour booking fee.

 

Do I need to reimburse the nanny for travel during the interview/trial process?

For any travel outside Manhattan or Brooklyn the family is responsible for providing travel reimbursement to the nanny candidate during the interview and trial process.

Where are NY Nanny services available?

While we anticipate expanding into other cities soon, NYNC is currently available throughout the New York Tri-State Area. We offer Specialized Nanny Placements to our families outside of the Tri-State, for more information click here

 

How do I pay for the services?

Once an offer is made and the nanny has accepted we will send the family an invoice for the total placement fee due. The fee will be charged in full per the credit card we have on file on the day that the nanny commences employment.

 

 

I’m ready to make an offer, how do I do that?

Making an Offer

Before you make the actual offer to the nanny, NY Nanny recommends to all of our families to use some kind of Nanny/Family Work Agreement to outline the duties, hours, responsibilities, expectations and compensation package. This will serve as a guide to keep the position clear and both parties accountable for their roles. You can use any Nanny/Family Work Agreement you prefer or pull from ours. We ask that the family provide us with a copy of the agreement once complete. If you choose not to, NY Nanny will need the information in an email so we have confirmation of the scope of the nanny position etc.

The nanny/family contract is not a legally binding document; its purpose is to simply state the roles, duties, compensation and expectations of both parties.

 

What is the difference between full and part time?

Full-time (FT)-A full-time nanny in the NYC metro area works between 40-60 hours/week. Please make sure you know the state domestic worker NY Domestic Worker Bill of Rights regarding overtime pay, workman’s comp, disability, minimum wage and required time off.   

FT Nanny Compensation Packages may include:

Weekly Salary/Hourly Salary:

FT Live-Out Nanny salary based on 40 hour work week range from $800-$1,400/week gross on the books

FT Live-in Nanny salary based on 44 hour work week range from $660-$1,320/week gross on the books

Taxes- Make sure to discuss this with the nanny and that everyone is clear about gross vs. net pay. (See Tax resources)

 

Part-time (PT)- A part-time nanny in and around the NYC area is typically under 40 hours a week. Please make sure you know the state domestic worker NY Domestic Worker Bill of Rights regarding overtime pay, workman’s comp, disability, minimum wage and required time off.    

PT Nanny Compensation Packages may include

Weekly Salary/Hourly Salary:

PT Live-Out Nanny salary is typically paid hourly ranging from $20-$35 per hour gross on the books

Taxes- Make sure to discuss this with the nanny and that everyone is clear about gross vs. net pay. (See Tax resources)

Note this information is based on our placements over the past two years 2013-2015.

Can you help negotiate my offer to the nanny?

Yes, we’d be more than happy to assist in negotiating your offer between you and the nanny. If you have questions about taxes, Payroll, etc. we can also recommend a great source for you to speak to before you make an offer.

 

Are all NY Nannies CPR trained?

We highly encourage all of our nannies to be CPR trained. We host quarterly training seminars at our HQ for Adult, Child & Infant CPR in partnership with the Fire Department of New York. If a family requires the nanny they hire to be CPR Certified through the American Red Cross the family will need to reimburse the nanny for all costs associated. We can assist in booking your nanny for any additional classes or courses you require.

NY Nanny offers a number of other informational training programs throughout the year. For more information contact us

How do I cancel or reschedule my nanny interview/trial?

To cancel an interview/trial please reply all to your confirmation email as soon as you are aware. Make sure your nanny coordinator is on the email and aware of the situation. If you’d like your nanny coordinator to make all updates, contact her directly.

 

What is the difference between a sitter and a nanny?

A sitter is used for occasional on-demand sitting, date night, daytime fill ins, weekends, etc.

A nanny is looking for a long term commitment typically of at least one year or more.

Can my nanny do housekeeping?

Nannies are mainly focused on the children they are caring for and anything that relates to the children. i.e school drop-off, pick-up, light tidying, meal prep, laundry, occasional errands and shopping. Typically nannies are not housekeepers.

Who can I ask payroll, tax and benefits questions?

HomePay simplifies the HR aspects of being a household employer (payroll processing, tax filing and labor law compliance).  As the nation’s leading household employment specialists since 1992, their team of experts provides helpful guidance for our clients. To learn more, call Carolyn Livingston  888-273-3356 or send an email to newemployerorientation@myhomepay.com and let them know that we sent you.

GTM Payroll Services provides household employers with payroll processing, tax compliance, as well as different insurance offerings for you and your nanny or sitter. They can help you manage all of the administrative tasks associated with being a household employer, offering you an unparalleled level of customer service and support. For a free consultation mention Bell Family Company and ask for Lindsey Gauthier 800-929-9213 x7224 lindsey@gtm.com  For more information click here

 

How do you find your nannies?

Most of our nannies are direct referrals through past nannies, sitters, families, colleagues and partners we know. We also recruit from other trusted sources including college campuses, select job boards/sites, through our own castings and with the International Nanny Association (INA).

How long does the placement process take?

If you are looking to rush, we are not the place for you. It is very important to our team to take time to find your family the right match. On average a full time nanny placement will take between 3-5 weeks.

Is it the families responsibility to provide healthcare, PTO, other benefits?

It is up to the family what type of offer package they would like to offer. We have seen offer packages with the following:

Vacation: it is the industry standard to offer 2 weeks paid vacation to the nanny minimum. (1 week family chooses/1 week nanny chooses with advance notice). Families usually pay the nanny for any days they are out of town and it is a normal working day for the nanny.

Paid transportation: A monthly Metro Card or contribution toward the MTA card. (This is a common perk offered by most NYC families).

Paid Holidays-if they fall on a normal workday they are typically paid and off. If the nanny is required to work the holiday the family typically pays holiday pay (equal to time and a half). Please discuss what days you are offering as paid/off holidays etc. and paid working holidays.

Personal/Sick Days- On average we see 2-5 days offered, although some families do not include this in their compensation package. Discuss the sick day policy.  New York has an Earned Sick Care Act, be sure you educate yourself on these laws and rules.

Health Benefits or contribution to health care- While it is a wonderful benefit to offer your nanny, it is rarely offered in NYC. There are some state/city resources: Free Lancers Union and Obama Care. Some families make contributions or assist nannies with medical expenses.

Annual Reviews/Raises are often forgotten, but are the cornerstone of good morale for the nanny and family. At the very least be sure to give verbal feedback and make sure you have an open door communication policy.

Holiday Bonuses and gift giving is very common in NYC for nannies. The NYC standard is usually a minimum of one week’s salary and some families will also give a gift in addition to the monetary compensation. It is also nice to acknowledge your nanny’s birthday.

Do you offer nannies with special needs experience?

We certainly do! Our team has licensed therapists, certified coaches, teachers and former nannies here to help with your child with special needs. For more information click here

 

 

 
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Privacy Policy

Lucky Lil’ Darlings, LLC’s Privacy Policy applies to all personal information collected by Lucky Lil’ Darlings (hereinafter LLD or we/our). This policy governs our collection, usage, and dissemination of your personal information by LLD. We reserve the right to update, change, or modify this policy.

We respect your privacy and work diligently to protect your privacy.

Collection

Lucky Lil’ Darlings only collects the minimum amount of personal information needed to provide our services to each client. Information may include names, addresses, phone numbers, email addresses, and billing information.

We do not use "cookies" on our website. Lucky Lil’ Darlings may collect basic information such as your IP address, your ISP, your browser version, the site you last visited before our website, and related traffic information, which is stored separately from your personal information. This information is not matched with your personal information and is used only for site monitoring and development purposes.

Storage

All personal information is stored in a secure, encrypted database on this website. Only employees of Lucky Lil’ Darlings and you may access your personal information. Babysitters may only access the limited personal information provided by Lucky Lil’ Darlings via the Lucky Lil’ Darlings website.

Usage

Your personal information will not be shared or sold to any other organizations, companies, or individuals not affiliated with Lucky Lil’ Darlings, except as the law may require. Minimal information will be provided to each babysitter to allow them to work for you; however, each babysitter has signed a confidentiality agreement forbidding them to disclose this information to anyone except Lucky Lil’ Darlings.

Questions

Should you have questions about Lucky Lil’ Darlings’ Privacy Policy, please contact us at info@luckylildarlings.com.

Terms of Use

These Terms of Use apply to www.luckylildarlings.com, owned by Lucky Lil’ Darlings, LLC, an Oregon Limited Liability Company. We reserve the right to modify or change these Terms of Use or our website at any time without prior notice. If changes are made, we will make an effort to inform you of any changes, and all changes will be updated on the website.

Content

All content (logos, text, audio, video, etc.) is copyrighted by Lucky Lil’ Darlings and may not be used without the express, written consent of Lucky Lil’ Darlings, except as allowed by fair use principals under United States copyright laws. Lucky Lil’ Darlings does not claim copyright protection for content that is part of the public domain, content licensed to Lucky Lil’ Darlings, or any other content not created by Lucky Lil’ Darlings or content otherwise not protectable by copyright.

Communicating with Us

By using email or other forms of electronic messaging you agree to continue communications via electronic means. Further, you assume the risk that electronic messaging may not be secure and can be misdirected. To that end, we will not send personal information to you via electronic messaging unless you request we send your personal information via electronic means. You may request communication be completed over the telephone or by mail.

Your Usage

We reserve the right to terminate your account or refuse service at our discretion. You must provide www.luckylildarlings.com with accurate information. You are responsible for maintaining your account and password, as well as preventing the unauthorized use of your account. Lucky Lil’ Darlings suggests not writing down your account information and not using a common password to further protect your account from unauthorized use.

You agree that the governing law for any disputes is the laws of the State of Oregon in the United States, excluding conflicts of law principles. You further agree that any disputes must be submitted to the jurisdiction of any competent court in a county Lucky Lil’ Darlings, LLC is registered in with the proper state authorities. These Terms of Use represent the entire and complete Terms of Use for www.luckylildarlings.com, other terms apply to the use of Lucky Lil’ Darlings services.

Should any portion or provision of the Terms of Use be found to be invalid, illegal, or unenforceable by a court with proper jurisdiction, then that provision is stricken from the Terms of Use and all other provisions remain valid and enforceable, and these Terms of Use remain in effect.

All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use our website. If you are a minor, you must have your parent or guardian read and agree to these terms of use prior to you using our website. By continuing to use www.luckylildarlings.com, you agree you have read these terms of use and agree to these terms of use. You also agree that your continued use of the website after any modifications to these Terms of Use is consent to the modified terms. If you do not agree to these Terms of Use, then do not use this website.

You hereby agree that Lucky Lil’ Darlings is not to be held responsible for any type of property damage (to your car or a third party's car, or any other property) or bodily injury or death (to either occupants of your car or another car) resulting from one of its sitters using your vehicle. It is against LLD policy for sitters to use their own vehicles, and if you choose to allow a sitter to drive your vehicle, or drive any vehicle while working for you, LLD cannot be held liable for any results of your choice to do so. LLD makes no representations about its sitters driving records or claims any responsibility for the quality of the driving services performed.

Liability

You agree to hold harmless Lucky Lil’ Darlings, for any damages caused by one of its sitters working as a Domestic Provider for the Family.  The Family hereby acknowledges that LLD served only as placement agent among Domestic Provider and the Family.

You hereby agree that Lucky Lil’ Darlings is not to be held responsible for any type of property damage (to your car or a third party's car, or any other property) or bodily injury or death (to either occupants of your car or another car) resulting from one of its sitters using your vehicle. It is against LLD policy for sitters to use their own vehicles, and if you choose to allow a sitter to drive your vehicle, or drive any vehicle while working for you, LLD cannot be held liable for any results of your choice to do so. LLD makes no representations about its sitters driving records or claims any responsibility for the quality of the driving services performed.

Please also note that cancellations or rescheduling done within a 24-hour period of the start time of services are subject to the following fee: $50 fee in NY, NJ, CT & CA; and $40 fee in TX, IL, PA, GA & MA. By agreeing to this waiver you grant us permission to charge your credit card.

BY SIGNING THIS AGREEMENT, FAMILY AFFIRMATIVELY CONSENTS TO AUTOMATIC CHARGES TO THE CREDIT OR DEBIT CARD ACCOUNT PROVIDED BELOW. DURING THE TERM OF THIS AGREEMENT, THE APPLICABLE FEES AGREED TO BETWEEN THE REFERRING PARTY AND THE FAMILY WILL BE CHARGED AUTOMATICALLY TO THIS ACCOUNT. THE SERVICES PROVIDED ARE CONTINUOUS AND WILL CONTINUE UNTIL FAMILY CANCELS OR THE AGREEMENT IS OTHERWISE TERMINATED. FAMILY CAN CANCEL AT ANY TIME BY CONTACTING LLD AT [info@luckylildarlings.com or 917.608.1231]. LLD DISCLAIMS ALL LIABILITY WITH RESPECT TO ITS OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE FOR CONSEQUENTIAL, EXEMPLARY, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES, AND EXPRESSLY DISCLAIMS ANY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN ANY EVENT, LLD’S LIABILITY TO FAMILY FOR ANY REASON AND UPON ANY CAUSE OF ACTION SHALL BE LIMITED TO THE NET AMOUNT ACTUALLY PAID TO LLD BY FAMILY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH SUCH CLAIM ACCRUED. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION IN THE AGGREGATE, INCLUDING WITHOUT LIMITATION, BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION, AND OTHER TORTS.

All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use our website. If you are a minor, you must have your parent or guardian read and agree to these terms of use prior to you using our website. By continuing to use www.luckylildarlings.com, you agree you have read these terms of use and agree to these terms of use. You also agree that your continued use of the website after any modifications to these Terms of Use is consent to the modified terms. If you do not agree to these Terms of Use, then do not use this website.

Contact

Should you have questions about Lucky Lil’ Darlings’ Terms of Use, please contact us at info@luckylildarlings.com.