Frequently Asked Questions for FAMILIES!
NY Nanny understands the many questions families may have and we are happy to provide you with the answers you need. Please take a look at our most frequently asked questions below. If you still have a question, please contact us
Where are your nanny placement services available?
We place full time live in or live out in all cities across the U.S.A.
Our agency is based in Manhattan offering our full list of childcare services to the Tri-state area as well as select cities across the U.S.A. For a map of cities, click here
What is the difference between a sitter and a nanny?
A sitter is used for occasional on-demand sitting, date night, daytime fill ins, weekends, etc. To book an on-demand sitter click here
A nanny is one person who commits to a set schedule for a consistent duration of time. To start your nanny placement process click here
Do I have to have a referral to get into your agency?
We love referrals!
Ask any member family of Bell Family to refer you. They simply need to log onto their profile & click on ‘refer a friend’ to submit your name and email. You will get an email shortly after with a referral code to enter here!
If you do not yet know a member of Bell Family, click here & submit how you heard about us. A member of our team will review and be in contact with you.
How do I apply?
All families and nannies are required to apply with Bell Family Company.
FOR FAMILIES Simply click SIGN UP on our website, fill in your basic info & submit. You’ll receive an email immediately after asking how you heard about us. We’ll then send you instruction to fill in your entire application.
FOR NANNIES Simply click here to apply!
Do you have a membership fee?
Yes, we charge a $500 membership fee upfront to begin your nanny placement process. For a long term placement (anything longer than 3 months in duration), the amount is applied towards the final balance of the placement fee. Members have full access to ALL childcare services including emergency back up care, our 24/7 concierge program and more. For a list of membership benefits click here.
How long does the placement process take?
It depends on the complexity of your request.
If you are looking for an on-demand babysitter, that could take only minutes for us to place.
If you are looking for a full time long term nanny, that takes on average between 3-5 weeks. However, we move as fast as the family does. If a family needs a nanny placed next week we can do that too.
When do I begin reviewing nanny profiles?
Once you’ve completed your family application and signed the nanny placement agreement we can start your nanny search immediately.
We develop your job conditions based on the consultation that we have with your family and begin sourcing right away. Typically we can send nanny candidate profiles to review within 48 hours.
Can I interview the nanny candidates?
After you review the nanny profiles and select who you would like to proceed with we offer a number of ways to get to know the nanny candidate better:
1. Virtual Phone, Zoom, Google Hangouts, Facetime interview
2. In-person interview
3. Meet & greet between the sitter and the family (note meet & greets are paid hourly)
Your nanny coordinator will handle all logistics with the interview and send a confirmation email so everything is clear. If you need to modify the any aspect of the interview, contact the nanny coordinator and the nanny candidate directly with an update.
Do you offer nanny trials?
Yes, we are happy to offer paid trials with your nanny candidates. The family shall pay the nanny via credit card on our agency’s online platform upon completion of each trial day at the following rates: $23 per hour for 1 child, $25 per hour for 2 children, $28 per hour for 3-4 children. For trial engagements conducted with non-local candidates the Client is also responsible for covering all accommodations, travel and food for the non-local candidate.
How do I cancel or reschedule my nanny interview/trial?
To cancel an interview/trial please reply all to your confirmation email as soon as you are aware. Make sure your nanny coordinator is on the email and aware of the situation. If you’d like your nanny coordinator to make all updates, contact her directly.
Do I need to reimburse the nanny for travel during the interview/trial process?
For any travel outside Manhattan or Brooklyn the family is responsible for providing travel reimbursement to the nanny candidate during the interview and trial process.
During COVID-19 or bad weather families will typically offer to pay round trip car fare so that the nanny can commute safely to the family’s home.
How do I pay for your services?
Once an offer is made and the nanny has accepted we will send the family an invoice for the total placement fee due. The fee will be charged in full per the credit card we have on file on the day that the nanny commences employment.
I’m ready to make an offer, how do I do that?
Making an Offer
Before you make the actual offer to the nanny, NY Nanny recommends to all of our families to use some kind of Nanny/Family Work Agreement to outline the duties, hours, responsibilities, expectations and compensation package. This will serve as a guide to keep the position clear and both parties accountable for their roles. You can use any Nanny/Family Work Agreement you prefer or pull from ours. We ask that the family provide us with a copy of the agreement once complete. If you choose not to, our agency will need the information in an email so we have confirmation of the scope of the nanny position etc.
The nanny/family contract is not a legally binding document; its purpose is to simply state the roles, duties, compensation and expectations of both parties.
What is the difference between full and part time?
Full-time (FT)-A full-time nanny in the NYC metro area works between 40-60 hours/week.
Part-time (PT)- A part-time nanny in the NYC metro area works under 39 hours a week.
Please make sure you know the state domestic worker NY Domestic Worker Bill of Rights regarding overtime pay, workman’s comp, disability, minimum wage and required time off.
Can you help negotiate my offer to the nanny?
Yes, we’d be more than happy to assist in negotiating your offer between you and the nanny. If you have questions about taxes, Payroll, etc. we can also recommend a great source for you to speak to before you make an offer.
Are all your nannies CPR trained and have proper immunizations?
We highly encourage all of our nannies to be CPR trained. We host training seminars at our HQ for Adult, Child & Infant CPR in partnership with the Fire Department of New York. If a family requires the nanny they hire to be CPR Certified through the American Red Cross or another organization the family will need to reimburse the nanny for all costs associated. We can assist in booking your nanny for any additional classes or courses you require.
RE immunizations every nanny candidate is different. We will communicate any immunization requirements upfront to the nanny candidates in the job conditions and communicate that information to the family to ensure all your needs are met.
Our agency offers a number of other informational training programs throughout the year. For more information contact us
Can my nanny do housekeeping?
Nannies are mainly focused on the children they are caring for and anything that relates to the children. i.e school drop-off, pick-up, light tidying, meal prep, laundry for the children, occasional errands and shopping. Typically nannies are not housekeepers.
Who can I ask payroll, tax and benefits questions?
We have a long standing relationship with GTM Payroll Services. You can utilize any payroll service you prefer, but if you’d like to have a free consultation with GTM, just ask for Matt and mention our agency referred you. They will be happy to speak with you.
GTM Payroll Services provides household employers with payroll processing, tax compliance, as well as different insurance offerings for you and your nanny or sitter. They can help you manage all of the administrative tasks associated with being a household employer, offering you an unparalleled level of customer service and support.
How do you find your nannies?
Most of our nannies are direct referrals through past nannies, sitters, families, colleagues and partners we know. We also recruit from other trusted sources including college campuses, select job boards/sites, through our own castings and with the International Nanny Association (INA).
Is it the families responsibility to provide healthcare, PTO, other benefits?
It is up to the family what type of benefit package they would like to offer. We have seen offer packages include the following:
Vacation: it is the industry standard to offer 2 weeks paid vacation to the nanny minimum. (1 week family chooses/1 week nanny chooses with advance notice). Families usually pay the nanny for any days they are out of town and it is a normal working day for the nanny.
Paid transportation: A monthly Metro Card or contribution toward the MTA card. (This is a common perk offered by most NYC families).
Paid Holidays-if they fall on a normal workday they are typically paid and off. If the nanny is required to work the holiday the family typically pays holiday pay (equal to time and a half). Please discuss what days you are offering as paid/off holidays etc. and paid working holidays.
Personal/Sick Days- On average we see 2-5 days offered, although some families do not include this in their compensation package. Discuss the sick day policy.
Health Benefits or contribution to health care- While it is a wonderful benefit to offer your nanny, it is rarely offered in NYC.
Annual Reviews/Raises are often forgotten, but are the cornerstone of good morale for the nanny and family. At the very least be sure to give verbal feedback and make sure you have an open door communication policy.
Holiday Bonuses and gift giving is very common in NYC for nannies. The NYC standard is usually a minimum of one week’s salary and some families will also give a gift in addition to the monetary compensation. It is also nice to acknowledge your nanny’s birthday.
Do you offer nannies with special needs experience?
We certainly do! Our team has licensed therapists, certified coaches, teachers and former nannies here to help with your child with special needs. For more information click here